Privacy Policy

1. Introduction

Pivot AI (“we,” “us,” or “our”), operated by AL Logistics LLC, is committed to protecting the privacy of our customers, website visitors, and call participants. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at pivotai.app and our AI receptionist services.

By using our services, you consent to the practices described in this policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Information You Provide

• Name, email address, and phone number when you request a demo or contact us
• Business name, industry, and size information
• Payment information (processed securely via Stripe; we do not store card numbers)
• Any other information you choose to provide

2.2 Information Collected Through Our Service

When our AI receptionist answers calls on behalf of our business customers:

• Caller phone numbers (inbound call metadata)
• Call recordings and transcripts
• Caller-provided information: name, phone, email, and service requests
• SMS consent status and consent language
• Appointment details and preferences

2.3 Automatically Collected Information

• IP address, browser type, and device information
• Pages visited and time spent on our website
• Referring URLs

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI receptionist services
• Process and respond to demo requests and inquiries
• Send appointment confirmations and notifications
• Send service-related SMS messages where consent has been obtained
• Process payments and manage subscriptions
• Comply with legal obligations
• Prevent fraud and abuse

4. SMS Communications

Consent Required: We only send SMS messages to individuals who have explicitly consented to receive them. Consent is obtained either through our web forms (written consent) or verbally during an AI-assisted call (verbal consent, which is recorded and logged with a timestamp).

Opt-Out: You may opt out of SMS communications at any time by replying STOP to any text message we send. You will receive one final confirmation and no further messages will be sent.

Help: Reply HELP to any of our messages for assistance, or contact us at hello@pivotai.app.

Message Frequency: Message frequency varies based on your interactions with our service. Message and data rates may apply.

No Third-Party Marketing: Mobile information collected by Pivot AI, including phone numbers obtained through web forms or AI calls, will not be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subprocessors solely to deliver the services described in this policy.

5. How We Share Information

We may share information with:

• Business customers: Call data, leads, and transcripts are shared with the business whose number the caller dialed.
• Service providers (subprocessors): We use the following services to operate Pivot AI:
  • Twilio (voice and SMS infrastructure)
  • OpenAI (AI conversation processing)
  • Supabase (secure database and authentication)
  • Resend (transactional email delivery)
  • Stripe (payment processing)
  • Google Calendar API (calendar integration)
  • Render (application hosting)
  • Vercel (website hosting)
• Legal requirements: We may disclose information when required by law or in response to valid legal process.

We do not sell personal information to third parties.

6. Data Retention

We retain call records, transcripts, and lead data for as long as you maintain an active subscription plus 90 days following cancellation. Payment records are retained as required by law. You may request deletion of your data at any time by contacting us.

7. Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate data
• Request deletion of your data
• Opt out of SMS communications by replying STOP
• Object to certain processing activities

To exercise any of these rights, contact us at hello@pivotai.app.

9. Cookies

Our website uses essential cookies necessary for operation and analytics cookies to understand how visitors use our site. We do not use advertising cookies. You may disable cookies in your browser settings; some features may not function properly as a result.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of our services following changes constitutes acceptance of the updated policy.

11. Contact

For questions about this Privacy Policy or your data, contact us at: